Return & Exchange Policy
At The Opul House, we want you to love what you wear. If something isn't right, we're happy to help.
Returns
We accept returns within 7 days of delivery, provided the item is unused, unworn, and in its original packaging with all tags intact. To start a return, contact us at enterprisessantosh051@gmail.com with your order number.
Exchanges
Need a different design or size? We're happy to exchange your item within 7 days of delivery, subject to availability, as long as the product is unused and in its original condition.
Non-Returnable Items
- Earrings and other pierced/worn accessories, for hygiene reasons, unless defective
- Items marked as final sale or purchased during clearance
- Products damaged due to misuse or normal wear and tear
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5-7 business days.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with photos, and we'll arrange a replacement or refund at no extra cost.
Questions?
Reach out anytime at enterprisessantosh051@gmail.com and we'll be glad to help.